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FAQ - Preference Service
YOUR QUESTIONS, OUR ANSWERS
Can my children enrol in the loyalty programme?
You must be aged 12 or over to register for the Preference programme.
I am a subscriber, do I also have to enrol in the Loyalty Programme?
NO The subscription card you have is also a loyalty card.
I am paying for another person’s ticket, do I earn the miles?
NO, only the traveller can earn miles.
When do the miles for my trip arrive in my account, once I have given my card number?
Within 3 days of your trip.
How long do I have to send proof of the flights I have made if they are not registered?
You have 6 months to send proof of your flight, up to 3 months before you joined the Preference programme.
If my flights are not registered, can I credit my account on the website? CARIBBEAN Address: BP153 97181 ABYMES CEDEX Address: 4 rue de la Croix Nivert
NO you must send your supporting documents (boarding passes or electronic tickets) by mail, fax or e-mail:
AIR CARAIBES PREFERENCE PROGRAMME
Fax +33 (0)590 82 47 56
FAX +33 (0)1 47 83 88 70
Address: BP153 97181 ABYMES CEDEX
Address: 4 rue de la Croix Nivert
The Preference Service is available by calling 0 820 830 832 (€0.11/min from France)
See you soon on our airline!