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General Terms and Conditions of Sale
NOTE Contract Conditions:
1. For the purposes of this contract, the word ticket means the passenger ticket and baggage check, of which these conditions and the enclosed notices are an integral part; the word carrier means any airline that carries or undertakes to carry the passenger or his luggage by virtue of the contract of carriage or to provide any other service in relation to said carriage; Warsaw Convention means the convention for the unification of certain rules relating to international carriage by air, signed in Warsaw on 12 October 1929, or this same Convention as amended at The Hague on 28 September 1955, depending on which of the two is applicable.
Regarding the responsibility of airlines with regard to passenger luggage for international travel, two systems co-exist: the Warsaw Convention (1929) and its additional protocols the Montreal Convention (1999).
2. Carriage under this ticket is subject to the rules and limitations of liability imposed by the Warsaw Convention, unless such carriage is not international carriage as defined in the Convention.
3. To the extent that their content does not obstruct the foregoing, all carriage and any other service rendered for each carrier are subject to: (I) the provisions contained in the ticket, (II) the applicable fares, (III) the carrier's conditions of carriage and
the legislation in force, which are deemed to form an integral part hereof and are available upon request at the offices of the carrier, unless the carriage involves transportation between a place in the territory of the United States or Canada and another place outside those territories, in which case it is the fares in force in those countries that apply.
4. The carrier's name may be abbreviated on the ticket, the full name and its abbreviation being set forth in the rates and the conditions of carriage, the legislation or the schedules of the carrier; the carrier's address shall be the airport of departure shown on the ticket next to the first abbreviation of the carrier's name; the planned stops are those indicated on this ticket or are shown in the carrier's timetables as scheduled stops on the flight route; the carriage to be performed by several successive carriers is regarded as a single operation.
5. An air carrier issuing a ticket for transport to be carried out on the airlines of another air carrier does so only as an agent.
6. The exclusions or limitations of liability of the carrier shall apply and shall benefit its agents or representatives and any person whose aircraft is used by the carrier for the transport, as well as any officers or representatives of this person.
7. Baggage checked in shall be delivered to bearer of the baggage check. In case of damage to baggage in the course of international transportation, any claim must be made in writing to the carrier immediately after the discovery of the damage and, at the latest, within seven days of the receipt of the luggage; in case of delay, the complaint must be made within twenty-one days from the date the baggage was delivered. See transport tariffs or conditions for non-international transportation.
8. The validity of this ticket is one year from the date of issuance except as provided in this ticket or tariffs, in the conditions of carriage and the regulations applicable to the carrier. The fare for carriage hereunder is subject to change prior to the commencement of the carriage. The carrier may refuse transportation if the applicable fare has not been paid.
9. The carrier undertakes to make every effort to carry the passenger and baggage with reasonable dispatch. The times shown in timetables or elsewhere are not guaranteed and form no part of this contract. The carrier may without notice be substituted by other carriers or use other aircraft; it may alter or omit the stop-offs provided for on the ticket in case of necessity. Schedules are subject to change without notice. The carrier assumes no responsibility for connecting flights.
10. Passengers are required to comply with government regulations in terms of travel, to present all of the exit or entrance documents required, to arrive at the airport at the time determined by the carrier, or if no time has been determined, early enough before departure to enable all formalities to be completed.
11. No agent or representative of the carrier has authority to modify or waive any provision of this contract.
12. The right of withdrawal under Article L.120-20 of the Consumer Code does not apply to the provision of transport services.
13. A baby is defined as any child that has not reached its second birthday at the time the journey begins:
- If the child is under 2 years on the outward flight and the inward flight, the baby fare applies to both journeys
- If the child turns two in the course of the journey, the baby fare (- 2 years) is applied to the outward journey and the child fare (2 - 12 years) applies on the return journey.
Advice to international passengers on limitation of liability
Passengers beginning a journey including a final destination or a stop in a country other than the country of departure are advised that the provisions of the treaty known as the Warsaw Convention may be applicable to the whole of their journey, including any portion performed in the country of departure or destination for passengers who embark on a journey to or from the United States of America or having a scheduled stopover there, the Convention and special contracts of carriage integrated in the applicable fares provide that the liability of certain carriers party to such special contracts, is often limited, in the event of the death of a passenger or injury suffered by him, to only that damage for which proof is adduced, and that the compensation paid does not exceed U.S. $75,000 per passenger; up to this limit, the carrier's liability is not subject to a default on its part.
For passengers travelling with a carrier that is not party to such special contracts or who are undertaking a journey with no destination, point of departure or scheduled stopover in the United States of America, the carrier's liability vis-à-vis passengers in the event of death or injury is limited in most cases to a sum of approximately U.S. $10,000 or $20,000.
The names of carriers parties to the special contracts mentioned above are made available to the public in all the branches of such carriers and may be accessed on request. Additional protection can be obtained by buying insurance from an insurance company. Such insurance is not subject to any limitation of the carrier's liability under the Warsaw Convention or the special contracts mentioned above. For more information, please consult the representative of your airline or your insurance company.
NOTE: The limitation of liability to U.S. $75,000, referred to above, shall be understood as including legal fees and costs. In cases where proceedings are brought in a state where the law provides that fees and court costs are allocated separately, the limit shall be U.S. $58,000, fees and court costs extra.
The Warsaw Convention may apply if the passenger's journey involves a destination or a stop in another country than the country of departure. The Warsaw Convention governs, and in most cases limits, the carrier's liability for death or personal injury, and in the event of loss or damage to baggage. See also notices entitled notice to international passengers on limitation of liability and notice of limitation of liability for baggage.
Notice of Limitation of Liability for Baggage
Liability for loss, delay or damage to baggage is limited unless a higher amount is declared in advance and a supplement paid. For most international travel, including the domestic portions of international routes, the liability limit is approximately U.S. $9.07 per pound (U.S. $20.00 per kilo) for checked baggage and U.S. $400.00 per passenger for unchecked baggage. For travel wholly between points in the USA, federal regulations require that the limitation of liability for luggage for carriers be at least U.S. $1,250.00 per passenger. A higher value may be declared on certain types of articles. Some carriers incur no liability for fragile, valuable or perishable items. More information can be obtained from the carrier.
Download the Montreal Convention
Download the Warsaw Convention
Important information on dangerous goods
Substances which may explode, react dangerously, produce a flame or a dangerous release of heat or a dangerous emission of toxic gases or vapours or which are corrosive or flammable under the conditions normally encountered during air transport.
- AEROSOLS (except medicines and perfumes)
- MERCURY etc.
- SAFETY CASES (for the transport of cash, containing lithium batteries or pyrotechnic material)
- MEDICAL OXYGEN EQUIPMENT (using liquid oxygen)
- WASHING POWDER OR TABS
Hazardous Substances and Materials:
- Detonating and exploding substances of any kind and in whatever form, including firecrackers, fireworks, flares, detonators.
- Flammable substances of any kind, including petrol in any packaging, turpentine, paint, etc. However, the carriage in the cabin of toiletries, such as eau de cologne and perfume, are allowed, but in strict compliance with security rules.
- Any dangerous chemical such as acids and bases in concentrations that could burn or damage.
- Gas and gas container.
- Self defence material projecting irritant gas, tear gas or incapacitating gas or generating electrical discharges with an incapacitating effect.
For more information, contact the booking centre on 0820 835 835 or your travel agent.